Telephone Instructions: Analog Telephones (IQ300)
- Automatic callback
- Conference calls
- Diverting your phone
- Store and dial frequently called numbers
- Transfer a call
- Voicemail Instructions
If you dial an internal number and it is busy, you can set your phone to automatically callback when the line is free.
- Press 6 when you hear the busy tone.
- A fast ring will indicate when the line is free.
- Pickup handset - the extension number you are calling will ring automatically.
- Cancel Callback - Lift receiver and press #37#
It is possible to have yourself and up to 7 other people on a conference call. To do this:
- Dial out normally; when they answer, press 3 to hold that person
- Press PBX Recall button and dial next number, press 3 again
- Continue this process till you have all callers on the line, then begin conversation
When you have the last person on the line, DO NOT press 3 – just begin conversation.
Divert your phone to voicemail:
- Lift handset
- Press *21#
- Replace handset
Cancel diversion to voicemail:
- Lift handset
- Press #21#
- Replace handset
Divert your phone to another extension:
- Lift handset
- Press *21*
- Dial the extension number to which you are diverting
- Press #
- Replace handset
Cancel diversion to another extension:
- Lift handset
- Press #21#
- Replace handset
Divert your phone to an external number:
- Lift handset
- Press *22#
- Dial the number to which you are diverting
- Press #
- Replace handset
Cancel diversion to an external number:
- Lift handset
- Press #22#
- Replace handset
To store frequently called numbers:
It is possible to store 13 numbers on these phones. You will need to write a record of what numbers you have stored on what buttons/numbers.
- Use buttons M11, 12 or 13
- Lift handset, press Enter
- Press internal or external phone number you want to store
- Press Enter again
- Press button M11, 12 or 13
- Replace handset
You can also store numbers on the numerical digits (0-9). To do this:
- Lift handset
- Press Enter
- Press internal or external phone number you want to store
- Press Enter again
- Press digit this number is to be stored on to (0-9)
- Replace handset
- Answer call (lift handset)
- Press PBX Recall button
- Wait for dialtone
- Dial required extension number
- Wait for answer
- Replace handset
If it is busy or goes to voicemail, press 2 to return the call to you (to take a message).
To Forward Calls to Voicemail: see Diverting your phone
To Retrieve your Messages:
- Dial 17000
- Enter your password (default for new extensions is 0000)
- Press 1 to retrieve messages
- Follow the instructions
To Change your Security Code/Password:
- Lift receiver and dial 17000
- Enter password
- Press 3 to go to Phone Manager
- Press 1 to go to Personal Options
- Press 4 to change security code
- Follow voice instructions
To Record a Personal Greeting:
Your message should include the following information:
"You have reached the School of Public Health. This is (Your Name) speaking. (Your Personal Message). If you have a general enquiry, please call 9036 9262. If you have a student enquiry, please call 9351 5470."
- Lift receiver and dial 17000
- Enter password
- Press 3 to go to Phone Manager
- Press 1 to go to Personal Options
- Press 3 to change greeting
- Follow voice instructions
To Access you Messages from an External Phone:
- Dial 9351 7000
- You will be asked to enter your mailbox number (this is your extension number)
- Enter your password
- Press 1 to hear your messages
- Follow the voice instructions
Helpful Hints:
During the message playback
- To rewind a message by 5 seconds - press 3
- To advance a message by 5 seconds - press 9
- To skip to next message - press 7
- To replay a message - press 6
- To pause a message - press 1, to resume listening press 1 again
- To save a message - press 5
- To delete message - press 4 (if you do this before the message is finished, you will be asked to confirm that you want to delete it by pressing 4 again)
- To reply to a message - press 8 (while listening to it)
- To hear the time, date and extension number that left the message - during message playback, or when message is finished - press 00
- For help - press # key at any time to review all the options available to you
Reset Voicemail Password to Default:
NOTE: This needs to be authorised by Head of Department or authorised staff member
In order to reset the voicemail password on an extension to the default ('0000'), it is necessary to submit an online Work Request to the telecommunications contractors. This is available on the following page:
Telecom Work Request
In the "Work Requested" field, please ensure you specify:
- That the Voicemail PIN needs to be reset
- The phone number of the extension which needs to be reset
- Account code to charge work request